Terms & Conditions

Age Requirement: Be at least 18 years of age. Drivers under 25 may be subject to a young driver surcharge.

Valid Driving Licence: Hold a valid Nepalese driving licence (issued by DoTM) or an International Driving Permit (IDP) recognised under the 1949 Geneva Convention, relevant to the vehicle category hired.

Licence Validity: Your licence must be valid for the entire hire period. Expired licences will result in immediate cancellation without refund.

Medical Fitness: You must be medically fit to drive and not suffering from any condition that impairs your ability to operate a motor vehicle safely.

Identity Verification: You must present original identification: Nepali Citizenship Certificate, Passport, or National ID card. Photocopies are not accepted.

Authorised Drivers Only: Only drivers listed on the hire agreement may operate the vehicle. Unauthorised drivers void all insurance cover.

Charge at Handover: All vehicles are delivered with a minimum 80% state of charge (SoC). You are responsible for returning the vehicle with at least 20% SoC. A low-charge return fee of NPR 500 applies for every 10% below 20%.

Approved Charging Stations: You may charge at any Nepal Electricity Authority (NEA) approved public charging station, AucWell partner hubs, or a standard 16A home outlet with the supplied EVSE cable. Do not use unapproved fast chargers without AucWell approval.

Charging Costs: Public charging costs are borne by the customer unless a prepaid charging package was included in the hire agreement. Retain all charging receipts for reimbursement claims.

Range Planning: You are responsible for planning routes within the vehicle's rated range. AucWell is not liable for costs incurred due to insufficient charge planning, including roadside assistance callouts for flat batteries.

Battery Care: Do not charge to 100% or allow battery to drain to 0% repeatedly. Extreme charging behaviour causing accelerated battery degradation may incur a battery health penalty deducted from the security deposit.

Third-Party Liability: Included in all hire rates. Covers bodily injury and property damage to third parties as per Nepal Motor Insurance guidelines.

Collision Damage Waiver (CDW): Optional add-on reducing your liability for vehicle damage to a defined excess amount. CDW does not cover theft, vandalism, or damage caused by prohibited use.

Customer Excess: Without CDW, you are liable for the first NPR 25,000–75,000 of damage costs (vehicle category dependent). With CDW, excess reduces to NPR 5,000.

Exclusions: Insurance does not cover: damage caused while under the influence, driving by unauthorised persons, off-road damage, international incidents, or deliberate damage.

Personal Accident Insurance: Available as an optional add-on covering medical expenses and personal injury for the driver and passengers during the hire period.

Immediately call AucWell's 24/7 emergency line: +977-1-XXXXXXX

Contact Nepal Police (100) if there are injuries or third-party damage

Do not move the vehicle unless it poses a safety hazard on the road

Photograph all damage, involved vehicles, licence plates, and the scene

Obtain a police report (with case number) within 24 hours for any accident involving third parties

Do not admit liability or make payments to third parties on behalf of AucWell

Complete an AucWell Incident Report Form within 24 hours of any incident

Speeding fines issued by Nepal Traffic Police

Parking violations in Kathmandu Metropolitan City or other municipalities

Lane violations, signal jumping, or use of mobile phone while driving

Overloading or carrying prohibited goods

Failure to carry required documents (licence, vehicle registration, insurance)

On Time: At the agreed date, time, and location. Late returns exceeding 1 hour will be charged at 1.5× the standard daily rate for each additional day or part thereof.

Clean Condition: Reasonably clean. Excessive dirt, staining, pet hair, or odour may incur a cleaning fee of NPR 500–3,000 depending on severity.

Fuel/Charge Level: With at least 20% battery charge. See Section 6 for low-charge return fees.

With All Accessories: Including EVSE charging cable, vehicle registration document, insurance certificate, and any AucWell-supplied accessories. Replacement costs apply for missing items.

Damage Inspection: A walk-around inspection will be conducted at return. Any new damage not documented at pickup will be attributed to the hire period.

Real-time GPS tracking throughout the hire period

Recording of speed, acceleration, braking, and cornering data

Remote vehicle immobilisation in the event of theft, non-payment, or use in a prohibited zone

Geo-fencing alerts if the vehicle enters a restricted area without prior approval

Data sharing with law enforcement upon lawful request

Loss of earnings, business interruption, or consequential losses arising from vehicle unavailability

Delays caused by road conditions, natural disasters, political disruptions, bandhs, or Acts of God

Personal property left in or stolen from the vehicle

Losses arising from your breach of these Terms

Breakdown costs resulting from misuse, negligence, or prohibited use

Step 1 — Negotiation: The parties shall attempt to resolve the dispute amicably within 30 days of written notice.

Step 2 — Mediation: If negotiation fails, the parties agree to non-binding mediation under the Mediation Act, 2068 (Nepal).

Step 3 — Arbitration / Court: Unresolved disputes shall be subject to the exclusive jurisdiction of the District Court, Kathmandu, Nepal.